Ahhh the thrills of being a business owner. Thank you Zappos, Snoop Dogg, Start Ups Live and most importantly my team for all the inspiration.
Ahhh the thrills of being a business owner. Thank you Zappos, Snoop Dogg, Start Ups Live and most importantly my team for all the inspiration.
I am absolutely exhilarated to to be visiting the Zappos headquarters tomorrow in Vegas. My company team has been vigorously studying the phenomenal Zappos culture which we do our best to emulate each day. I have personally been a fan of Zappos since about 2002 after discovering the site was the fastest loading site on the web. Being the geek that I am I was fascinated and had to know how they did it. I think their upload time was under 3 seconds and with a homepage full of graphics. Completely impressive.
Zappos.com is all about their WOW effect “delivering ‘WOW’ through service”. From their lightening speed delivery times, Monopoly Game, Culture Book, sending flowers to a grieving customer, 100% satisfaction guarantee free return policy, upload times, in house Life Coach – Dr Vik! and now Zappos Insights helping businesses achieve “The Road to a Billion and Beyond.”… Zappos WOWs me.
A little something from their Monopoly “Wow” cards:
“Take a leap of faith on a new venture, pay each player $50″
“Take a step outside of your comfort zone, collect $150″
“Reap the reward of taking a risk, collect $50″
Future Billionaire Girl in the making!
All I have to say is WOW. Today has been magic. I started my day not worrying about my flight time knowing on Southwest if you get to the airport within a reasonable hour from your original time of departure they’ll do their best to put you on the next flight. So I casually wake up at 9:30am for my 10:55am flight. And how could I not experience the lush Austin water hit my skin one last time in the shower. Around 10:15 I accept nope not gonna make that 10:55, but it will be fine. And boy I wasn’t kidding. First Ian Sanders, author of “JUGGLE! Rethink Your Work, Reclaim Your Life” went out of his way to leave me a copy of this book which the Radisson kindly delivered to me. I am really excited to read it on this flight. Not only am I in desperate need of balance as my leaning tower is consistently tilting toward work but it has a fabulous book cover and endorsement by the “It” ad agency Saatchi & Saatchi. Next I go downstairs to hail a cab to the airport and I ask this women if she would like to share the ride. She says she has a car and offers me a lift. Turns out she’s in charge of customer relations for one of my favorite companies, NetFlix. Talk about customer service
So we shared a fun conversation about when luck meets opportunity in business. And if you just persevere lucky will eventually strike. Then as if things weren’t already going perfect Southwest said no problem to getting on their 11:15 flight as I stood at the check in at 11am! Lastly and the reason I am able to right this now – um hello. SOUTHWEST LAUNCHED WI-FI > today! Can you believe it. I believe it’s all because I started my day with a positive attitude and just “let go” and let fate happen. To add a cherry on top this wonderful loving couple offered me a window sit on the packed flight so that they could sit next to one another. All I have to say is WOW. If there is only one conference you go to make it South by Southwest.
Oh and PS LOVE my MAC Book – wait have I already mentioned that.
PPS Thank you @Garyvee from www.winelibrary.com for the insane amount of traffic you’ve sent to this blog.
This morning my new roommate posted a Happy Birthday message on my bathroom door I got to wake up to. It made my day. And reminded me of so many great and important life lessons.
1) How we choose to start our day sets the tone for that day. Every entrepreneur should be a leader and to deliver the right message to your team but in order to do so it must start with the entrepreneur embodying power and positivity.
2) Sometimes a consumer or client just wants to be acknowledged. Whatever the situation or even better non situation, expressing random thoughts of gratitude aka acknowledgment could stimulate them feeling good about choosing your company to work with or purchase from and a desire to do business with you again.
3) Lastly, sometimes as entrepreneurs we get caught up in being so focused on our businesses we forget to have a life outside of work. That’s me. And I am so lucky that I took a leap and moved out of a rural area to the city to be closer to friends and then to open the door and meet this incredible roommate of mine. It’s just the perfect birthday gift.
Yea it takes guts glory and perseverance to own a business. Do you have what it takes? I know I do. Remember when you are magic your world is magic. Negativity just promotes more darkness. If we all have a choice (even though it feels as though we don’t ) what would you choose? Each day I make a conscious effort to find the light. To embrace all opportunity. There is always a way. But if you don’t look, you will never see the open door.
“Money flows freely and frequently” stop bitching and start chanting.
- Quote from “The Secret”